Frequently asked questions
How do I book on RideFly?
Search for your flight, hotel or service, pick the offer that suits you, enter your details and pay with an available method. Your booking details arrive instantly and our team follows up.
What payment methods are available?
RideFly integrates several methods (Visa, Mastercard and more) rolled out gradually; the available options appear at payment. Cash/office payment is also available for some services.
Are the prices final?
Yes — we show real prices including taxes and fees unless stated otherwise on the payment screen.
How do I cancel or request a refund?
Rules vary by product and fare. See our Cancellation & Refund Policy, and contact support with your booking reference to cancel.
Is hotel booking instant?
Search and prices are live. Some bookings are currently confirmed via a "request a quote" the office follows up to confirm availability and complete payment; instant confirmation is being enabled gradually.
How does the eSIM work?
Choose a destination plan and pay; you receive an activation code (LPA) to install from your phone settings — no physical SIM. If issuance fails, our team follows up and refunds where needed.
Is my data safe?
Yes. See our Privacy Policy; we never expose your data or documents to any unauthorised party, and document access is logged and protected.
How do I reach support?
Via WhatsApp +964 782 666 6672 around the clock, [email protected], or the contact page.