Cancellation & Refund Policy

General principle

Cancellation and refund eligibility depend on the supplier, product and chosen fare, and each booking's terms are shown before payment. Where they conflict, the official supplier / airline / hotel rules apply.

Flights

• Tickets follow each airline's fare rules; some fares are non-refundable or carry change/cancellation fees.
• Refundability and baggage terms are shown on the fare-selection screen before payment.
• To cancel or refund, contact support with your booking reference; supplier fees apply where applicable.

Hotels

• "Refundable" rooms can be cancelled free of charge until the deadline shown for each room before payment.
• "Non-refundable" rooms are not refundable after confirmation.

Visas

Visa processing fees are non-refundable once processing begins, as they are paid to third parties (embassies / visa centres). Any amount not actually spent is refunded where possible.

Taxi & eSIM

• Taxi bookings can be cancelled before dispatch to the driver; afterwards the provider's policy applies.
• eSIM: once the SIM is issued and the activation code delivered, it is non-refundable. If issuance fails, the amount is refunded in full.

How to request a refund

Message us on WhatsApp or [email protected] with your booking reference; we review and confirm the refundable amount and timeframe per the supplier's rules.